Effective Date: August 03, 2026
At SUPERSAM, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect.
- The item received is different from what you ordered.
- The product is unused, unwashed, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
Return requests must be made within 7 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn, washed, or altered.
- Items without original tags or packaging.
- Products damaged due to misuse or improper handling.
- Gift cards or promotional items.
- Clearance, sale, or final-sale products (unless received damaged or defective).
Exchange Policy
We offer exchanges for:
- Incorrect size (subject to stock availability).
- Defective or damaged products.
- Wrong item received.
If the requested size or product is unavailable, you may choose another product of equal value or receive a refund, where applicable.
Return Process
To request a return:
- Contact our customer support within 7 days of delivery.
- Share your Order Number, reason for the return, and clear photos (if the product is damaged or incorrect).
- Our team will review your request and provide return instructions.
- Pack the product securely in its original packaging with all tags attached.
- Once we receive and inspect the returned item, we will process your exchange or refund.
Refund Policy
Refunds are issued only when the error is on our end, including:
Wrong product delivered.
Genuine manufacturing defect.
Product received in damaged condition (subject to verification).
All refund requests are verified through the required photo and/or video evidence before approval.
Once approved, refunds are processed to the original payment method within 7–10 working days.
Please note that payment gateway processing charges are non-refundable.
If Reverse Pickup Isn’t Available
If reverse pickup service is unavailable in your location, you may self-ship the product to our warehouse.
After the returned item successfully passes our quality inspection, we’ll reimburse your actual shipping cost up to ₹150, against a valid shipping receipt or payment proof.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
SUPERSAM
Address:
House No. 4, Sector 15A, Noida, Uttar Pradesh, India
Phone: +91 9311162122
Email: contact@supersam.co.in