Effective Date: August 03, 2026
At SUPERSAM, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons, sales, or high-demand periods, order processing may take slightly longer.
Shipping Timeline
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote & Rural Areas: 5–10 Business Days
Please note that delivery timelines are estimates and may vary depending on your location and courier service availability.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- Free shipping offers may be available on selected products or order values and will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to monitor your shipment until it reaches your doorstep.
Delivery
- Deliveries are made through trusted courier partners across India.
- Please ensure that your shipping address, contact number, and PIN code are accurate to avoid delivery delays.
- If the courier is unable to deliver due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Courier service delays
- Government restrictions or unforeseen circumstances
SUPERSAM is not liable for delays caused by events beyond our reasonable control.
Damaged or Missing Packages
If your package arrives damaged or if any item is missing:
- Contact us within 48 hours of receiving your order.
- Share your Order Number, clear photographs of the package, and the affected item(s).
- We will investigate the issue and provide an appropriate resolution as quickly as possible.
International Shipping
Currently, SUPERSAM ships only within India. We are working to expand our shipping services internationally in the future.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. SUPERSAM is not responsible for delivery failures or delays resulting from incorrect or incomplete address information provided by the customer.
Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
- Please refer to our Return & Exchange Policy for information on returns after delivery.
Contact Us
If you have any questions about shipping or your order, please contact us:
SUPERSAM
Address:
House No. 4, Sector 15A, Noida, Uttar Pradesh, India
Phone: +91 9311162122
Email: contact@supersam.co.in